The art of listening
Privacy Policy
LYTTE hosts intimate listening sessions in Copenhagen where an artist, producer or curator takes a small crowd through their music. This policy explains what personal data we collect through lyttecph.com, our ticket sales, our events and our social media, what we use it for, and the rights you have.
1Who we are
Lytte.CPH is the data controller for the personal data described in this policy.
- Name
- Lytte.CPH
- CVR
- 46680642
- Address
- Refshalevej 161Y, st., 1432 København K, Denmark
- our email
Write to us at our email about anything in this policy or to use any of your rights. We are a small organisation and have not appointed a data protection officer.
2What we collect, why, and for how long
We only collect what we need to run LYTTE. The legal basis refers to Article 6 of the General Data Protection Regulation (GDPR).
| When | What we collect | What we use it for | Legal basis | How long we keep it |
|---|---|---|---|---|
| You buy a ticket through Billetto | Name, email, ticket type, order details, answers to any booking questions | Managing the guest list, letting you in, sending practical information, handling cancellations and refunds | Performance of a contract, Art. 6(1)(b) | Guest lists are deleted 3 months after the event |
| You buy a ticket (accounting) | Name, order details, amount paid | Bookkeeping | Legal obligation, Art. 6(1)(c), and the Danish Bookkeeping Act | 5 years from the end of the financial year of the purchase |
| You tell us about access needs | The information you choose to share | Making the event work for you | Your explicit consent, Art. 9(2)(a) | Deleted right after the event |
| You email us, message us on Instagram, or send us your music | Name, artist or company name, email or Instagram handle, your message, links to your music | Replying to you and considering you for an event or partnership | Our legitimate interest in answering enquiries and booking artists and partners, Art. 6(1)(f) | 12 months after our last contact, unless we work together |
| You visit the website | IP address, browser and device type, pages requested, time of visit (server logs) | Delivering the site and keeping it secure | Our legitimate interest in running a secure website, Art. 6(1)(f) | Deleted by our host on a rolling basis |
| You come to an event | Photos and video in which you may appear | Documenting our events and sharing them on our website and social media | See below | See below |
| You follow or comment on our Instagram | Your profile name and what you write | Talking with our audience | Our legitimate interest in talking with our audience, Art. 6(1)(f) | As long as the conversation is relevant, at most 12 months |
We never sell your personal data, and we never use it for automated decisions or profiling that affect you. We do not send newsletters or other marketing emails.
Photos and video at our events
We photograph and film LYTTE sessions to show what they are like. Because our rooms are small, you may be recognisable.
- Atmosphere shots (the room, the artist, the audience as a group): we publish these based on our legitimate interest in documenting and promoting our events, Art. 6(1)(f). We tell you about this when you book and at the door.
- Close-ups and portraits where you are the focus: we only publish these, or use them in promotion, with your consent.
- Opting out: tell us at the door or at any time before the event, and we will keep you out of published material. If you find yourself in something we have published and want it removed, write to our email and we will take it down promptly.
We keep event photos and videos in our archive for up to 3 years, unless you ask us to delete them earlier.
If a guest under 18 is the focus of a photo, we only publish it with the consent of their parent or guardian.
Who can come
LYTTE events are for people aged 18 and over. Guests under 18 are welcome with a parent or guardian, who buys the ticket and comes with them. We do not knowingly collect personal data directly from anyone under 18 without their parent or guardian. If you believe we have, write to us and we will delete it.
3Cookies
lyttecph.com does not use cookies or similar technologies for statistics, advertising or tracking. If our host sets a technical cookie needed to deliver the site securely, it needs no consent and is not used to identify you. If we ever add analytics or other cookies that need consent, we will ask you first through a cookie banner and update this policy.
When you click through to Billetto or Instagram, you leave our site, and their own cookie and privacy policies apply.
4Who we share your data with
We use a few service providers to run LYTTE. They process your data on our behalf under a data processing agreement, which means they may only use it to deliver their service to us.
| Provider | What they do for us | Location of data |
|---|---|---|
| Simply.com | Hosts our website and domain | Denmark |
| Google (Gmail, Google Workspace) | Email and file storage | EU and USA |
Ticketing and payments. Tickets are sold through Billetto, which also handles payment. Billetto acts as an independent controller for your Billetto account and payment, under its own privacy policy. When you buy a ticket, Billetto passes us the order information we need to run the event.
Venues. We may share the guest list (names only) with the venue hosting an event, so you can get in.
Social media. When you visit our Instagram, Meta collects data under its own privacy policy. For the page statistics Meta gives us, Meta and LYTTE are joint controllers, and Meta handles your rights requests for that data.
Authorities. We share data with public authorities only when the law requires it.
5Transfers outside the EU and EEA
Google may process data in the USA. Google is certified under the EU-US Data Privacy Framework and also uses the European Commission's Standard Contractual Clauses. You can ask us for a copy of the safeguards that apply.
6Your rights
Under the GDPR you have the right to:
- Access the personal data we hold about you and get a copy
- Correct data that is wrong or incomplete
- Delete your data, unless we have to keep it by law (e.g. bookkeeping)
- Restrict how we use your data while a question about it is being settled
- Data portability: receive data you gave us in a common, machine-readable format
- Object to our use of your data based on legitimate interest, including photos from our events
- Withdraw your consent at any time, for example to photos of you. This does not affect what we did before you withdrew it
To use any of these rights, write to our email. We will reply within one month. We may ask you to confirm your identity before we hand over any data.
7Complaints
If you are unhappy with how we handle your data, please tell us first so we can try to put it right. You also have the right to complain to the Danish Data Protection Agency:
Datatilsynet
Carl Jacobsens Vej 35, 2500 Valby, Denmark
Phone: +45 33 19 32 00 · Email: dt@datatilsynet.dk · datatilsynet.dk
8How we protect your data
We keep personal data in password-protected accounts with two-factor authentication, give access only to the people at LYTTE who need it, and choose providers with recognised security standards. If a breach puts your data at risk, we will report it to Datatilsynet and tell you when the law requires it.
9Changes to this policy
We update this policy when we change how we handle personal data. The date at the top shows the latest version. If a change matters to you, for example a new purpose for your data, we will tell you by email or on the website.